Not sure what to do....

Read mode · Post time 2024-2-27 11:26

Hey guys, Ive checked around the site and I havent seen anything about this so I figured I would ask for help. What do we do if we pay for a download and the file is corrupted etc? I have had several recently that took my coins but I was unable to open the files. What do I do about this? Thanks for any help! Hope everyone is having a great evening.

knitaknitter · Post time 2024-2-27 11:31

You can report this to the mods, theyll check if the problems is with the pattern

fitriechen · Post time 2024-2-27 12:15

you can report it here - www.pindiy.com/thread-496157-1-1.html

Turquoise · Post time 2024-2-27 14:30

Yes, As Fitrechen said , please report to me from there , I will check the problem ... If you are right I can refund the download cost and tiny report reward :D

stitchyman · Post time 2024-2-27 16:33

The same thing happened to me yesterday when I tried to download a cross stitch chart, it told me the attachment didnt exist, so I reported it to the moderators who Im sure will check when they have time.

kpv · Post time 2024-2-27 17:54

Did you check in the iBooks or refresh the page after you pay. It happens to me all the time. I then check in iBooks and I can download from there.

sirya · Post time 2024-2-28 03:25

sometimes I need to refresh the page to download the files after the purchase. If the problem is in the file after the download write to the mods :)

Rachael4187 · Post time 2024-2-28 14:46

Turquoise 2024-2-27 01:30
Yes, As Fitrechen said , please report to me from there , I will check the problem ... If you are ri ...

Ok thank you so much for your help. I just have one more question.. do I need to do a separate report post for each one or can i include them all in one?

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Not sure what to do....

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