Please try the options below, all options are non-destructive to your data . . . Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down Do this twice On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc. Please try each option one at a time, then see of Windows will boot . . . Go to Troubleshoot - Advanced Option - Startup Repair See if Windows startup can repair itself Go to Troubleshoot - Advanced Option - System Restore Check to see if you have a restore point you can go back to If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart Upon restart, press 4 to enter Safe Mode Once in Safe Mode, backup your data if you do not already have a backup Open Device Manager and check to make sure all your Drivers are up to date Reboot to see if Windows will start Normally If the above fails, go to Troubleshoot - Advanced Options - Reset this PC Choose to keep your files and apps Then start the Reset
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