all the coins disappeared and the level dropped

good afternoon! I write with the help of an online translator. It is not clear for me why the level dropped from 4 to 3, all the coins disappeared and went to -30000. How can this be? I did not do anything. How to return coins? Can anyone help?

dele0001

Администраторы, посмотрите скриншот. был 4 уровень, стал 3. Как это?

dele0001

Caro1970

@Turquoise

Can you help her please?

mmmhmmmm

Oh no (⁠・⁠o⁠・⁠)

dele0001

                               
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Caro1970

                               
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2023-1-19 02:23
@Turquoise

Can you help her please?

I didnt repeat. And this is not a reason to take me to a minus of up to 30,000 coins. I don’t accumulate coins at all, they are still in the red.

dele0001

No. There were no comments.

Caro1970

@Turquoise